The Surprising Truth – How Emerald Coast Plantscapes got Started
Owner/Founder Emerald Coast Plantscapes, Inc.
Bio: Kevin Urquhart
Kevin Urquhart has practiced the art and service of interior plantscaping for 30 years.
He has designed and installed thousands of interiorscapes for leading companies organizations, and numerous celebrities’ in Southern California.
His work has been published in… Architectural Digest – People Magazine – California Homes Magazine – The Robb Report – Westlake Malibu Lifestyle Magazine – Ventura County Star – The Pacific Coast Business Times and appeared in movies and television.
Celebrity Clients: Will Smith, Janet Jackson, Dr. Dre, Dr. Phil, Joe Walsh and Timothy Schmit, (Eagles) Gary Sinise, Pamala Anderson, Nikki Sixx and Tommy Lee, (Mötley Crüe) Sean Penn, John Larroquette, Tiffani Thiessen, Heather Locklear, Cindy Crawford, Kym and Jerry Douglas, Dave Thomas, Pat Benatar and others.
When not helping others Thrive at Work Kevin enjoys spending time with his thriving family of 5 grown kids, grand kids and their beloved Catahoula dog – Levi
“It is was the need for great customer service and passionate well-trained plant care people where it all began”
How a Struggling Sales Rep Found Success
I was working for a wholesale nursery located in Malibu California as a struggling sales rep. One day I called on a company that provided only interior plants and plant maintenance service in Westlake Village. As the owner and I talked he expressed his desire to take on a salesperson to expand his business.
A Dream Come True
I loved the idea of working with people and tropical indoor plants.
This was the perfect opportunity to put my horticultural and design background and skills to work.
Shortly after that providential meeting back in 1989 I was hired as a plant care technician and worked there for 14 years. I learned the business from there up. Eventually I was promoted to design/sales and management.
A Turn for the Worse…
The plant company I worked for was growing. I loved designing and installing magnificent interior plantscapes. The customers loved it too!
But the owner, my boss, turned his focus and energy to opening home decor retail stores. This left the plant service piece of the business struggling because there was little attention given to the proper hiring and training of good interior plant care technicians.
As a result of my boss’s “new focus” the quality of plant service declined. The customers were upset, and I was embarrassed.
An Opportunity is Born
It is was that need for great customer service and passionate well-trained plant care people where it all began.
like you, we appreciate and understand the need for great customer service.
I absolutely love seeing the transformation that live lush plants make in an office or home. The best part is seeing the excited smiles on everyone’s faces. And knowing they will no longer have to live and work indoors all day in the absents of nature.
Why would I want to do anything else!?
Passion for Plants and Happy People
Our passion for plants and seeing people happy is what drives our business and has kept our customers happy since we started Emerald Coast Plantscapes in April of 2002.
How We Do It
Focused attention on providing only the best plantscapes and plant service for our clients Emerald Coast Plantscapes is recognized as a leading interior plantscaping company in Southern California.
The Secret Formula?
Passionate People + Proper Processes = Satisfied Clients.
1. We hire only people that love working with indoor plants.
2. All our plant care people are trained to follow a specific regimen.
3. A field supervisor makes regular visits to your job-site to make sure you receive the service you deserve.
Free to Focus on Your Work…
We developed a fail-safe and consistent way to care for your indoor plants. We call it our 9-Step Plant Care System. And every one of our plant care techs are required to follow the 9-Steps for every plant and every account every time.
This ensures your plants are always…
- Plants Watered and fertilized as necessary to maintain optimal health
- Kept clean, groomed and oriented to proper light
- Aged, damaged or unsightly foliage is removed
- Debris in planters removed and planters kept clean
- Plants treated for foliar disease and insects if any
- Regularly scheduled quality assurance visits by a supervisor
- Unsightly or damaged plants are replaced with fresh new plants
Giving you the security and peace of mind knowing you made the right choice – making your boss and team happy and leaving you free to focus on your work.
Home builder, Shea Homes was having trouble keeping the interior plants for their model homes looking good until… Lori S. the marketing manager for Shea Homes brought in Emerald Coast Plantscapes. She writes-
“In the past when we used other plant service companies the plants came in looking nice but after a while, they would lose that new plant luster. Emerald Coast has kept all our Model Home projects looking great and new year’s after the initial installation.”
Lori S. Shea Homes, Los Angeles, CA
Imagine being so happy with your plant care person that you would take the time to write a note like one of these…
“Merri does an excellent job! Its’ obvious she loves what she does; she’s very passionate about her work.”Harry Forman, -Froman and associates, Van Nuys, CA
“Renzo is great! Everything looks so much better since he came to care for our office plants”
Wendy L. Marks and Associates, Calabasas, CA
What Good is a Promise if you don’t Keep It?
You have security and confidence knowing that we stand behind our promises… in writing.
Plant Service? You’re guaranteed to love the plant service or your money back.
Plant Selection? If you don’t like a plant that we provide we will exchange it for one you love.
Customer Service and Quality Work? Friendly professional interior plant maintenance people you can count on to keep your plants alive and healthy or we pay for new plant replacements. Guaranteed.
Join us in the fight against bad service and boring office environments…
“Leave People and Places Better than we Find Them”
We Mean It!
If we can’t provide what you are looking for, we will happily refer you to a competitor.
Success is Simple when you Treat People Right…
- Focused on you and your needs
- Provide excellent service and products
- Guarantees in writing
- Generously recommend competitors
- Live by the Golden Rule
Now You Can be Part of The Story…
We invite you to join other leading local organizations in the fight against poor service and bland work environments with Emerald Coast Plantscapes.
Thank you for your time and attention.
Get in touch…
We’ll “Leave You and Your Workplace Better”
How Can we Help?