ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS
Q. How do I know which plants to select?
A. You can select the right plants with confidence! With 30 years of experience designing and installing 1000s of interiorscapes we know plants! We know the plants that will give you the look and feel you desire, and which plants will thrive and were they will thrive in your environment.
Q. What if I don’t like a plant you bring me?
A. With our 90-day “I -want -to -be -sure” interior plant satisfaction promise — You have a full 90 days to decide: If for any reason you are not satisfied with any new interior office plant that we provide and service, we will replace that plant with one you’ll love.
Q. How long can I expect my indoor plants to last?
A. Until they invent Botox for plants Eventually your indoor plants will need to be replaced. Plants, like all living things deteriorate as they age. This is particularly true when plants are not in their native environment. How long a plant will last in an office environment depends on many factors like; lighting, temperature, humidity etc.
Q. What if a plant dies under your care?
A. Free interior plant replacement is included with most service options.
Q. How does your free interior plant replacement work?
A. 98% of our service customers have our free plant replacement guarantee. Why? Because, when we provide the regularly scheduled interior plant care, your plants are replaced when and if needed with fresh new plants at no additional charge.
Q. How long does your guarantee last?
A. For as long as you have our service.
Q. I like that I don’t have to pay for new plants. what other benefits can I expect from the plant replacement guarantee?
• You can enjoy the plants with confidence, and you don’t need to worry about the care.
• Flat rate for service means no surprises at the end of the month.
• Always healthy lush plants keep everyone happy and enhances your image.
Q. How do I know if I need the regularly scheduled plant service?
A. Try it out — You have nothing to lose with our 30-day risk-free interior plant service guarantee. If you are not 100% thrilled cancel the service anytime within the first 30 days to receive a full refund equal to the first month of service.
Q. Do your guarantees apply to plants and service for my home?
A. Sorry, No. Our service and plant guarantees are exclusively for our commercial building and office clients only.
Q. If I’m happy with the person you send to care for my plants and you switch them for a new plant person how do I know the new plant person will take good care of the plants?
A. All Emerald Coast plant care technicians are thoroughly trained and required to follow our 9-Step Plant Care Process assuring you of consistent quality plant care no matter who we send to care for your plants.
Q. I don’t want to have to manage the plant person to make sure they are doing their job. How do you help me with that?
A. We take the problem of plant care off your plate 3 ways:
1. We hire people that love working with indoor plants.
2. All our plant care people are trained to follow a specific regimen.
3. A field supervisor makes regular visits to your jobsite to make sure you are receiving the service you deserve. So, you are free to enjoy the plants without the concern.
Q. What if I really want office plant service but for some reason, we can’t work with Emerald Coast Plantscapes?
A. We have several industry connections and work with other plant companies that specialize in certain areas of plant design and care. If we can’t provide what you are looking for, We will recommend a competitor you can trust to meet your plant needs.
Q. Why would you recommend your competition?
A. Our Mission is to “Leave People and Places Better Than we Find Them”. So even if we can’t meet your plant needs but recommend someone who can then we have achieved our mission.
Q. Do you get a kick-back or commission for recommending another company?
Q. What areas do you provide plant service for?
A. We provide office plant service and plant rentals in the cities of Ventura, Oxnard, Camarillo, Moorpark, Simi Valley, Newbury Park, Thousand Oaks, Westlake Village, Agoura Hills, Malibu, Calabasas, Woodland Hills, Los Angeles. From Santa Barbara to West Los Angeles.
Q. What if we have locations outside of your plant service area?
A. In many cases we can refer other interior plant service providers to meet your plant needs beyond our regular service area.
Have other questions?
You can reach our friendly staff with a simple call or email-